Windsor Solutions
Product Owner- Own end-to-end product strategy and roadmap for internal support systems, aligning initiatives to company OKRs and product-led growth metrics.
- Drove onboarding and self-service automation that reduced support response time by 25% and increased user engagement across support channels.
- Designed and executed A/B tests and experiments to improve user activation and feature adoption, leveraging SQL and BI tools for analysis.
- Collaborated with Engineering, IT, and Analytics teams to develop AI-driven tools enhancing workflow efficiency and personalization
- Partnered with analytics to define success metrics, monitor KPIs, and communicate insights to stakeholders, influencing strategic decisions.
- Created process documentation, architecture diagrams, and product playbooks to improve visibility and team alignment